Rapid Products in use:
- Rapid Auditor
- Rapid Service Alert
TAFTA South Africa TAFTA is a registered non-profit organisation (NPO 002093) dedicated to serving the needs of elderly residents in Kwa-Zulu Natal, South Africa.
Providing suitable accommodation, including frail care, is the greatest challenge. TAFTA owns 14 buildings for this purpose, and provides support services, such as Meals on Wheels and Home-Based Care, to enable older persons to continue living in their own homes. Seniors’ quality of life is also of paramount importance; opportunities for social interaction, entertainment and activities are offered through our clubs and Wellness Centers. Most services are provided either free or at a nominal charge and the organisation is very reliant on donations. Tafta’s core values are trust, accountability, transparency, care, respect, integrity, purpose, service, compassion, and environment. These are all significant values to maintain.
As an organisation charged with the care of the aged, the responsibility to keep their residents safe and secure is paramount. As such, the health and safety standards of the 14 buildings always must be fully compliant. Added to this the Meals on Wheels and Home-Based-Care services must be continually monitored and managed to ensure the health and safety of both the elderly and the service providers. In the past, a non-consolidated approach to managing each of these facilities and services resulted in challenges when it came to ensuring full health & safety compliance. The risk of insurance claims not being paid due to non-compliance was also ever present.
Today TAFTA can schedule the same audits and tasks for all 14 of their buildings. They can use the Rapid Global Dashboard reporting system to understand which audits and tasks are required, at which facility, and when they are required. They can create and assign actions to the correct employee or service provider to ensure that tasks are completed on time and therefore compliance is maintained. They are also able to ensure their service providers are compliant and fully appraised of their health and safety obligations.
Today TAFTA can schedule the same audits and tasks for all 14 of their buildings. They can use the Rapid Global Dashboard reporting system to understand which audits and tasks are required, at which facility, and when they are required. They can create and assign actions to the correct employee or service provider to ensure that tasks are completed on time and therefore compliance is maintained.
They are also able to ensure their service providers are compliant and fully appraised of their health and safety obligations.
Their insurance risk has also reduced, as they are now able to demonstrate compliance using consolidated reporting for all their buildings and service providers.
“Tafta is about the people we support. We recognise that our elders thrive and grow in environments where they are safe and have peace of mind that their wellbeing is not compromised. The introduction of this system helps to track, monitor and implement corrective measures which ultimately adds value to our elders.”
Femada Shamam |CEO TAFTA
Another thing that has improved within TAFTA is accountability. With each person being responsible for their own tasks and audits, the workload is now shared and completed with ease.
The implementation of Rapid Global solutions at TAFTA has been a resounding success. We believe it has something to do with the ease of use of our products. In our experience, when something is simple to operate it’s far less daunting and there’s bound to be less resistance to change.
Rapid Auditor is an online audit management tool that allows you to create, schedule and complete audits from any computer or mobile device with internet access. Create and schedule audits or inspections, with a simple and fast interface that manages the entire audit lifecycle.
Rapid Service Alert
Rapid Service Alert is a user-friendly online software system for the scheduling and allocation of tasks, including equipment maintenance and service alerts to suppliers and internal staff.